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Privacy and Cookie Policy

Maintaining the security of your data is a priority at SHC Web, and we are committed to respecting your privacy rights. We pledge to handle your data fairly and legally at all times.
SHC Web is also dedicated to being transparent about what data we collect about you and how we use it.

This policy, which applies when you visit this website provides you with information about:

  • What personal data we collect.
  • How we use your data.
  • How we ensure your privacy is maintained
  • Your legal rights relating to your personal data


What we collect

When you place an order with SHC Web your name, address details, email and contact number will be stored in our back end system.

  • Name and address details are used to ship your order. Telephone numbers may also be passed on to couriers to aid delivery.
  • We only use your telephone number to contact you directly about your order. We do not use it for marketing purposes.
  • Email addresses are used to contact you about the status of your order. We do not email you for marketing purposes unless you have opted in to our newsletter.
  • Name, address and email are used by a secure payment processor to take payment for your order.
  • We do not sell or pass on your personal details to third parties, unless mentioned above.

How we use your data

SHC Web uses your personal data:

  • To provide goods and services to you.
  • To make a tailored website available to you.
  • To manage any registered account(s) that you hold with us.
  • To verify your identity.
  • For crime and fraud prevention, detection and related purposes.
  • With your agreement, to contact you electronically about promotional offers and products and services which we think may interest you.
  • To manage customer service interactions with you.
  • Where we have a legal right or duty to use or disclose your information (for example in relation to an investigation by a public authority or in a legal dispute).


How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

For the exhaustive list of cookies we collect see the List of cookies we collect section.



We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

You are entitled to view, amend, or delete the personal information that we hold. Please contact us to do so.


Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.


Google Analytics

We use Google Analytics in anonymous mode to protect your identity:

  • IP addresses are NOT collected so personal information is hidden.
  • Google Data Sharing is turned OFF.
  • Other Google services in conjunction with Google Analytics cookies are NOT used.


Mailing Lists

As part of the opt-in for our e-newsletter, we collect your email address. 

  • We use that information to periodically send you an e-newsletter.
  • We don't rent or trade email lists with other organisations and businesses.
  • We use a third-party provider, MailChimp, to deliver our newsletter.
  • We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter. For more information, please see MailChimp’s privacy notice
  • You can unsubscribe to mailings at any time by clicking the unsubscribe link at the bottom of the emails.


Controlling your personal information

You may request details of personal information which we hold about you under the Data Protection Act. If you would like a copy of the information held on you please email us this request using our Contact Us form.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible. We will promptly correct any information found to be incorrect.

If you would like your personal information removed from our system please email us this request using our Contact Us form.


List of cookies we collect

The table below lists the cookies we collect and what information they store.

Cookie Name Cookie Description
FORM_KEY Stores randomly generated key used to prevent forged requests.
PHPSESSID Your session ID on the server.
GUEST-VIEW Allows guests to view and edit their orders.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history, if you have asked for this.
STF Information on products you have emailed to friends.
STORE The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies.
MAGE-CACHE-SESSID Facilitates caching of content on the browser to make pages load faster.
MAGE-CACHE-STORAGE Facilitates caching of content on the browser to make pages load faster.
MAGE-CACHE-STORAGE-SECTION-INVALIDATION Facilitates caching of content on the browser to make pages load faster.
MAGE-CACHE-TIMEOUT Facilitates caching of content on the browser to make pages load faster.
SECTION-DATA-IDS Facilitates caching of content on the browser to make pages load faster.
PRIVATE_CONTENT_VERSION Facilitates caching of content on the browser to make pages load faster.
X-MAGENTO-VARY Facilitates caching of content on the server to make pages load faster.
MAGE-TRANSLATION-FILE-VERSION Facilitates translation of content to other languages.
MAGE-TRANSLATION-STORAGE Facilitates translation of content to other languages.