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FAQ
If your questions are not listed here, please contact us
About
We are an online retailer established in 2004.
SHC Web is a UK website, based in north cumbria.
Please see the Contact Us page. If you have a question please check the rest of this list, which covers most of the questions we are asked.
Anyone! We sell to the public, to professional and commercial users and to the public sector.
Security and Privacy
We use SSL encryption on our checkout pages and our site has a security certificate. For card payments you are handed over to PayPal and subject to the highest-available security levels. Your card details are not stored on our server or on our premises.
Please see our Privacy Policy
Cookies
A 'cookie', in web-browsing terms, is a tiny file stored on your computer by a web site you visit, which it can ask for again later. They're commonly used to remember preferences, to make things like shopping carts work, and to help web site owners to find out more about how people use their sites.
Our site uses cookies to make some of its features work. The most important one is the shopping cart - this couldn't work without cookies. Cookies are also used for some other features, including gathering anonymous data on things like what pages people are looking at, and where they find us. This data isn't personal to you, it's just anonymous statistics. Please see our Privacy and Cookie Policy
You can set your browser to reject any cookies, and they won't be set. Some features of our site will stop working, though, including the shopping cart, so you won't be able to buy online.
Ordering
Sorry - we're not generally set up for personal shoppers. All our stock is organised as a mail-order warehouse, not for browsing. We can sometimes arrange for an order to be collected, if you're local, but contact us first, as you'd need to place the order in advance and arrange the collection.
Sorry but we don't take orders over the phone. We ask that orders are placed through the website or emailed via purchase order for payment via PayPal or bank transfer.
We sell to everyone including bulk trade customers. We offer volume pricing on the product pages. If you would like a larger quantity please Contact Us.
Just drop us an email or Contact Us - we'll be happy to offer any advice that we can.
You should receive an email confirming your order. We will also send a confirmation of shipping email to you.
Payment
We accept Visa, Delta, Electron, Visa Debit, MasterCard and American Express cards, and PayPal accounts.
Unfortunately we no longer accept cheques, postal orders or International Money Orders.
We can send you a pro forma invoice to pay via bank transfer. Place your order online and choose the Offline Payment option, then contact us to request your pro forma. Sorry, but we don't offer credit accounts.
Sorry, but we don't offer credit accounts.
Delivery
All of our items have free delivery!
We can sometimes arrange for an order to be collected, if you're local, but contact us first, as you'd need to place the order in advance and arrange the collection.
Please see each product page for delivery times. See our Delivery Information page for further info.
Sorry but we only ship to UK, Channel Islands, and Isle of Man addresses.
Problems
If your order hasn't arrived please Contact Us.
Within 30 days of receipt you are welcome to return any item for any reason as long as it's in resaleable condition. Please our Returns and Refunds page.
Please our Returns and Refunds page.
Please Contact Us so we may help you.
VAT
GB106204759
A VAT receipt is sent by email when we send your order.
Yes - please select your island as the delivery country and VAT will be removed in the checkout. We cannot retrospectively refund VAT if you selected 'United Kingdom' as your Channel Islands delivery country. We can amend before despatch if you let us know in time!
